Contact our team
Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact the Spinrise team via live chat, email or phone for fast assistance. For account verification and payments, provide your account ID when contacting us. Live chat is best for quick queries, email for detailed requests and phone for urgent matters. Available support covers deposits, withdrawals and verification queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat, account help, deposits and technical issues |
| General enquiries | [email protected] - general enquiries and billing queries |
| Affiliate enquiries | [email protected] - partner sign-up, tracking and commission queries |
| Phone | +61 2 4985 1736 (voice support) |
| Working hours | Mon-Fri, 09:00-22:00 AEST; Sat-Sun, 10:00-18:00 AEST (limited live chat) |
Contact by email
Email is the preferred contact method for detailed requests, account issues or matters that need supporting documents. Please use a clear subject line and include up-to-date contact details, your account ID and a brief summary to speed handling. For Spinrise account queries, attach any relevant files and expect a reply by email only for document-heavy requests.
Send us a message
Response Time
Support requests are handled via live chat and email. Most inquiries are answered within one business day, with simple account and payment questions replied to faster. More complex cases - such as KYC checks or payment investigations - may take longer depending on their nature. If you need a status update, contact support with your details for quicker follow-up.
Feedback
Tell us what you think about Spinrise - feedback, suggestions or ideas help shape the site. Send bug reports, feature requests or UX tips via live chat or email. Each submission is reviewed carefully and used to improve our service, site navigation and promotions. Your input helps prioritise fixes and new features, so please get in touch.